Frequently Asked Questions

How do I make an order online?

Please go to the Online Store:
Spring Catalogue for summer flowering bulbs, Agapanthus, Snowdrops, Lilies, Hellebores and herbaceous perennials. Ordering period is from 1st of January until the 30th of April. The items ordered are despatched from February onwards.
Autumn Catalogue for spring flowering bulbs such as daffodils, tulips and crocus. The items in the Autumn Catalogue are for sale from the 1st of May until the end of November. The items ordered are despatched from early September until the end of November.

 

What do the abbreviations in the plant descriptions mean?

N – indicates bulbs suitable for naturalising
S – indicates bulbs that are scented
AGM – plants/bulbs that have received the Award of Garden Merit from the Royal Horticultural Society.

 

When can I order?

You can order at any time of the year. We will dispatch the items at the correct planting time. There are three dispatch periods according to the type of plant or bulb ordered:

Autumn flowering bulbs will be sent out in August/September.

Spring flowering bulbs will be dispatched in order of receipt between September and November.

Summer flowering bulbs and plants will be sent between February and April.

For a list of all the plants and bulbs we sell and their appropriate dispatch periods, please see the Picture Library.

 

When will my order be dispatched?

We will dispatch the items at the correct planting time. There are three dispatch periods according to the type of plant or bulb ordered:
Autumn flowering bulbs will be sent out in August/September.
Spring flowering bulbs will be dispatched in order of receipt between September and November.
Summer flowering bulbs and plants will be sent between February and April.

 

How can I pay for my order?

Full secure online payment is available on our online store.
You will be given an order reference number which enables you to keep track of your order and, if you wish, to add to your order at a later date.

Payment may also be made by cheque (payable to Broadleigh Gardens), Postal Order, cash, A.G.S. vouchers, our own Gift Tokens (we regret we cannot accept National Garden Gift Tokens), also our own Credit Notes. Please return Credit Note or quote the number when claiming. Mastercard/Visa: we can accept payment by these cards Orders can be telephoned using our 24 hour Ansaphone and quoting account numbers and expiry date.

 

How will my goods be delivered?

Small orders will be delivered by your local postman. Larger orders by FedEx carrier.

 

How much is Postage and Packing?

UK CUSTOMERS.
This is levied on actual value of plants dispatched to one address in one parcel.
Central United Kingdom: £5.90 will be added.
Scotland ( Highlands & Islands) N Ireland and all offshore islands: Please ask.
Please remember that summer, autumn and spring orders count as separate orders and therefore cannot be added together to avoid this charge. All parcels must be signed for. If you are liable to be out please give us an alternative address – e.g. work, neighbour etc. or you may indicate a safe place to leave the parcel (all insurance is then lost)

E.U. CUSTOMERS, including Channel Islands.
Parcels will be sent airmail post and charged at cost according to weight. Please pay by Mastercard/ Visa or Sterling draft

 

Can I order from abroad?

We can accept orders from any EU country.

Regret no US sales.

 

How will my order be confirmed?

When you have filled in your online order you will receive a copy of your order.

 

Can I collect my order?

Prices are calculated on orders being posted. Orders may be collected only if prior notice is given and collection made between 9 a.m. and 4 p.m. Monday to Friday in the appropriate season. The Nursery is not open at weekends or bank holidays.

Broadleigh Gardens is in Bishops Hull, Taunton, Somerset, UK.

 

Can I add to an existing order?

You can add to an order up to the date of dispatch of the original order. Any order received after this will count as a new order.

 

Can I order from the catalogue by email?

Yes. Please send us a list of the bulbs you want by email including your full name, address and telephone number. We will contact you within a few days to confirm the order.

 

Can I send an order as a gift?

Yes. Please fill in the order as normal. You will find a box a box for you to fill in the recipients Name, Address and any message. Prices will not be included in the parcel.

 

How do I get a Gift Token?

These can be for any amount and can be ordered from the Gift Token page of the website.

 

What happens if an item I order is sold out?

You will be informed of this when we confirm the order. Although we try to keep the website store updated,very occasionally there is a crop failure and an item is not available at dispatch time. We will then refund any money paid for that item in full. You will be asked for any acceptable substitutes at the time of ordering.

 

What are the Broadleigh Gardens Terms of Business?

These can be found on our Terms of Business page.

 

Can I see a picture of the item?

Most of the items in the Online Store have a small picture of the item. By clicking on the picture, these will be expanded into a larger picture. These pictures will open in a new window .

 

Where is Broadleigh Gardens based?

Broadleigh Gardens has been based for the last 30 years in Bishops Hull, Taunton, Somerset, England.

 

How can I make contact?

Address: Broadleigh Gardens, Bishops Hull, Taunton, Somerset, TA4 1AE
Telephone and ansaphone: 01823 286231
Fax: 01823 323646
Email: sales@broadleighbulbs.co.uk