Terms of Business

The placing of an order implies acceptance of the terms of sale, delivery and warranty shown in this list.

ACKNOWLEDGEMENT OF ORDERSDue to the high costs involved, we regret we are unable to acknowledge orders except where an item is unavailable or when accompanied by a stamped addressed envelope.
DISPATCH DATESUnless we are particularly requested to meet a specific dead-line, spring flowering bulbs will be despatched starting in early September. Certain items may not be available until October. Other items on orders containing these will be delayed until then. If separate dispatch is required please treat as two separate orders. Spring orders will be dispatched starting in early Feb. until Mid April. In all cases, we dispatch in strict rotation according to the date of receipt, and continue until all orders are dispatched:. i.e. to order as soon as possible after publication of the catalogue.
MISSING PARCELSEnquiries regarding missing parcels must be made by the end of each dispatch period.
DISPATCH CHARGEThis is levied on actual value of plants dispatched to one address in one parcel.

Sept-Nov despatch (spring flowering bulbs) £5.95 & Spring catalogue ( Feb -April) :£6.20

If you are liable to be out please give us an alternative address - eg, work, neighbour etc.

EU customers including Channel Island : £20.95
MINIMUM ORDER.Although there is no order too small for us to handle, we regret that rising costs make it prohibitive to sell less than the minimum number printed beside each bulb in the catalogue, nor do we offer 5 at half the price of 10, 15 at half the price of 30 etc.
METHOD OF PAYMENTPayment may be made by cheque (payable to Broadleigh Gardens), Postal Order, cash, our own Gift Tokens (we regret we cannot accept National Garden Gift Tokens), also our own Credit Notes. Please return Credit Note or quote the number when claiming. Mastercard/Visa and Debit cards: we can accept payment by these cards; please fill in the section on the order form. Orders can be telephoned during office hours 9 - 5 Monday - Friday.
COMPLAINTSShould there be any cause for complaint, please write within seven days of receipt of the package. We cannot guarantee flowering, which depends on horticultural conditions, but we believe that all bulbs and plants dispatched by us are fine, healthy stock.
COLLECTION OF ORDERSAutumn orders can be only posted.
Spring Orders (Feb-April) may be collected only if prior notice is given and collection made between 9 a.m. and 4 p.m. Monday to Friday.
The Nursery is not open at weekends or bank holidays. There is a small sales table for garden visitors.
SUBSTITUTIONSIt is really impossible to forecast exactly what customers will wish to buy and so ensure adequate stocks of everything. We do our best as we wish to give absolute satisfaction, but we reserve the right to vary the items in Collections at any time. Also, towards the end of the season we must reserve the right to substitute a similar item of the same or greater value if necessary.
VALUE ADDED TAXThis is included at the rate of 20% in all prices quoted in the autumn catalogue only. Should the rate change during its life, we reserve the right to alter our prices.